Delete Your Account & Data
You can ask us to delete your Neon Drop account and the data linked to it at any time.
How to request deletion
Send a request to md@novaluminastudio.com with the subject “Neon Drop account deletion request”.
So we can find the right account, please include the email address or Google / Play Games account you signed in with. We will confirm by email once the deletion is complete. You do not need the app installed to make a request.
What gets deleted
- Your account identifier and sign-in link (Google or Play Games / Game Center).
- Your saved progress: high scores, level, tokens, streaks, daily challenge history, missions, trophies, badges and unlocked themes.
- Your leaderboard entries and display name.
- Your notification token and notification preferences.
What we keep, and for how long
- Anonymous, aggregated analytics and crash reports that are not linked to your account are kept, because they cannot be traced back to you.
- Records we are legally required to keep are retained only for as long as the law requires.
- Backups are rotated on a rolling basis, so residual copies are fully removed within 30 days.
How long it takes
Requests are actioned within 30 days of us verifying the request, and usually much sooner.
Deleting the app only
Uninstalling Neon Drop removes the copy of your progress stored on that device, but it does not delete your cloud account. Use one of the options above if you want your cloud data removed as well.
For more detail on what we collect and why, see our Privacy Policy.