Support
My progress disappeared
Progress syncs to the cloud when you are signed in with Google Play Games (Android) or Game Center (iOS). Sign in with the same account you used before and your scores, tokens and unlocks will be restored the next time the game opens. If you played without signing in, progress lives only on that device.
I am not getting notifications
Check these in order:
- Notifications are allowed for Neon Drop in your device settings.
- In the game, open Settings and confirm the categories you want are switched on.
- Battery saver and “deep sleep” modes on some Android devices delay scheduled reminders. Excluding Neon Drop from battery optimisation fixes it.
The board does not fit my screen
Update to the latest version. If it still looks wrong, email us your device model and a screenshot and we will size it properly.
Sign-in fails
Make sure the Google Play Games app is installed and up to date, and that you are online. If it keeps failing, you can keep playing offline; your progress is kept on the device and will sync once sign-in works.
Reporting a bug
Send us the following and we can usually reproduce it first try:
- Your device model and OS version.
- The app version, shown at the bottom of the in-game Settings screen.
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording if you have one.